Last updated: June 17, 2026
This Privacy Policy describes how Visientry (“Visientry,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with the Visientry application and related web services (collectively, the “Service”). Visientry is a visitor and property management platform used by residential communities, property managers, and security personnel to manage visitors, residents, units, vehicles, deliveries, work orders, and related operations. By using the Service, you agree to the practices described in this Privacy Policy.
Who We Are
Our website address is https://visientry.com. The Service is operated by Visientry. If you have any questions about this Privacy Policy or our data practices, you can contact us at the email address provided in the “Contact Us” section below.
Information We Collect
The types of information we collect depend on how the Service is used by the community or organization that administers it. We may collect the following categories of information:
- Account and staff information: Names, email addresses, phone numbers, roles, and login credentials for staff and administrators who use the Service.
- Resident information: Names, unit or address details, contact information such as email addresses and phone numbers, and related records managed by the property or community.
- Visitor information: Visitor names, company names, email addresses, phone numbers, identification or document reference numbers, vehicle details, and visit history (including entry and exit times and notes).
- Vehicle and parking information: License plate numbers, vehicle descriptions, and assigned parking space details.
- Package and delivery information: Records of incoming and outgoing packages, including recipient and carrier details.
- Operational records: Work orders, projects, calendar events, documents, compliance records, vendor information, and security alerts (such as “BOLO” / be-on-the-lookout notices).
- Device and usage information: Technical data such as IP address, device type, operating system, app version, log data, and information collected through cookies or similar technologies to operate, secure, and improve the Service.
How We Use Information
We use the information we collect to: provide, operate, and maintain the Service; authenticate users and secure access; record and manage visits, residents, units, vehicles, packages, and work orders; generate reports and analytics for property administrators; send operational notifications and alerts; prevent fraud, unauthorized access, and security incidents; comply with legal obligations; and improve the functionality and reliability of the Service.
How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Within your community or organization: Information is accessible to authorized staff, administrators, and security personnel of the property or community that uses the Service, consistent with their assigned roles and permissions.
- Service providers: With trusted third-party vendors who perform services on our behalf, such as cloud hosting, data storage, and technical support, under obligations to protect the information.
- Legal and safety reasons: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Visientry, our users, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
Data Retention
We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may be configured by the property or organization that administers the Service. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include access controls, role-based permissions, and encryption in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information, as well as to object to or restrict certain processing. Because Visientry is typically administered by a property manager or community on whose behalf data is collected, requests relating to resident or visitor data may need to be directed to that organization. You may contact us using the details below, and we will respond consistent with applicable law.
Children’s Privacy
The Service is intended for use by property managers, staff, residents, and visitors, and is not directed to children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Third-Party Links and Services
The Service may contain links to or integrate with third-party websites and services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
International Users
Your information may be processed and stored in countries other than your own, where data protection laws may differ. By using the Service, you understand that your information may be transferred to and processed in such locations, with appropriate safeguards as required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us through the contact page on our website at https://visientry.com.