Question 1

What is Visientry?

Accepted Answer

Software that runs the front gate and front desk of a property: guest passes and check-in, packages, security alerts, resident and unit records, maintenance and reports, with a web command center and mobile apps for staff and residents.

Question 2

Which properties is it for?

Accepted Answer

Gated communities, HOA and condominium associations, apartment communities, luxury high-rises and full-service buildings, mixed-use and commercial properties, and the companies that manage several of them.

Question 3

Do guests need to install an app?

Accepted Answer

No. Guests receive their QR access pass by SMS or email. Residents use the Visientry app on iOS, Android, macOS or Windows, or the web portal.

Question 4

What happens if the gatehouse loses internet?

Accepted Answer

The Visientry Staff app keeps working. Check-ins queue on the device and sync once the connection returns, without creating duplicates, and anything that fails to sync is flagged to the desk.

Question 5

How are visitor IDs checked?

Accepted Answer

Staff scan the barcode on the back of US and Canadian driver licenses and state IDs. For passports, foreign IDs and damaged cards, they photograph the front instead. Expired IDs trigger a warning.

Question 6

Can we run several properties?

Accepted Answer

Yes. One login covers every property you manage, and modules are switched on per property.

Question 7

What is included?

Accepted Answer

The core covers residents, units, visitors and visits, calendar, violations, staff and packages. Vehicles, spaces, work orders, vendors, projects, notices, documents, compliance, reports and BOLO alerts can be switched on as each property needs them.

Question 8

Can it carry our brand?

Accepted Answer

Yes. Each property can use its own logo, favicon, primary colour, tagline and email footer.

Question 9

What text messages do you send?

Accepted Answer

Only operational messages: visitor and entry notifications, package and delivery alerts, and work order, operations and security updates, plus replies to customer care inquiries. We do not send marketing or promotional text messages under this program. Reply STOP to opt out at any time, or HELP for help.

Question 10

How do I delete my account?

Accepted Answer

Email info@visientry.com from the address associated with your account, with the subject line "Account Deletion Request", your full name and the email address or username registered with your account. We process verified account deletion requests within 30 days of receipt.

Question 11

How do I register a visitor?

Accepted Answer

After logging in, go to Visitors to pre-register guests. They will receive a QR code for fast check-in at the front gate.

Question 12

How are packages handled?

Accepted Answer

Staff log incoming deliveries in Visientry. You receive an automatic notification and can view pending packages from the resident portal.

Question 13

How do I log in to the resident portal?

Accepted Answer

Use Sign in at the top of this site to open the Visientry web app, then enter the email address associated with your unit and your password. Contact the management office if you need access.

Question 14

Who do I contact for website support?

Accepted Answer

For account or portal issues, contact your property management office. For anything else, email support@visientry.com.

Question 15

How do we get started?

Accepted Answer

Request a demo. Setup then follows five guided steps (basic details, website, branding, features and join invites), and residents and units can be imported from Excel or CSV.